What is "Bounce Back" email? Send Print
Bounce back email includes "Hard Bounce" and "Soft Bounce":
  • Hard bounce - recipient email address doens't exist or unable to receive email for other reasons (e.g. account expired). To prevent being treat as spam, "Hard bounce" email address will be recorded in the mailing list and our system will not send any futher eDM to them.
  • Soft bounce - user email account quota exceed limit or unreachable temporarily, systems will try to resend to those accounts for maximum 3 times.
You can check the "bounce statistics" in the system at "Statistics" > "Contact List Statistics":

list-stat-1


list-stat-bounce

If you want to export the bounce email addresses, please refer to here.


Last Update (Thursday, 07 January 2010)

 
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